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Refund Policy
We do not issue refunds. Refunds are handled by the seller. This page summarizes the manufacturer's published refund policy (effective December 2025 per the official page) as we reviewed it on October 9, 2026. If anything here differs from the official policy, the official policy applies.
The 180-day money-back guarantee
The manufacturer states that it will refund your entire purchase if you are not satisfied within 180 days of purchase.
How the official process works
- Within 180 days of your purchase, contact the company to request a refund. The official policy lists a support phone line (+1 (800) 390-6035, listed as 24/7), an email address (support@citrusburn.com) and ClickBank's self-service site.
- After you request the refund, the policy asks you to send any unused bottles to: CitrusBurn™, 19655 E 35th Dr #100, Aurora, CO 80011, USA. The pages we reviewed do not say who pays for return shipping, so ask support before sending anything.
- Once your refund is processed, the company sends a confirmation email.
When the money arrives
The official policy gives these bank processing times after the refund has been processed:
- Credit card: 5 to 7 business days
- Debit card: 5 to 10 business days
It may take a while to appear on your statement, depending on your bank or card company.
Feedback
The company asks, but does not require, that you say why you are returning the product.
Tips to protect yourself
- Save your order confirmation and ClickBank order number.
- Write down your 180-day deadline on the day you order.
- Ask support in writing whether the returned bottles must be unopened or may be partly used, since the policy refers to "unused" bottles.
- Photograph the bottles and the shipping label, and keep the tracking number of your return parcel.
- If you have trouble, contact ClickBank, which the official terms name as the contact for billing and refund support.
Official sources
Official refund policy: citrusburn.com/help/returns. Official terms: citrusburn.com/help/terms. See also our Shipping Policy summary and Contact page.